Career Opportunities

Tarion Warranty Corporation

Warranty Service Representative, Common Element

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Description: Warranty Services Representative, Common Elements (CE) – WSRCE0120

Department: Warranty Services, CE

Reporting to: Manager, Warranty Services, CE

Type of Position: Full Time, Permanent

Location: Home Office, Greater Toronto Area

About Tarion:

Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

With more than 225 employees, Tarion works hard every day to serve the public interest by, first and foremost, protecting consumers and their new home purchases. We investigate homeowner warranty claims; resolve warranty disputes between homeowners and builders; provide deposit and delayed closing protection for new home buyers; and prosecute illegal builders. We regulate new home builders and ensure they meet a province-wide standard of technical competence and financial capacity. We also manage the Guarantee Fund, an important financial reserve designed to help shield Ontario consumers from possible catastrophic building events. All of this enhances fairness and confidence in Ontario’s new home building industry

The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines.

Responsibilities:

• Provide technical and warranty advice to vendors, builders, consultants, condominium corporations, property managers, homeowners and lawyers regarding condominium common element warranty related issues and compliance with Builder Bulletins 19 and 19R (B19)

• Conduct inspections and meetings with external clients regarding condominium common element and B19 issues

• Make recommendations for vendor/builder financial security retention

• Make rulings and decisions on common element warranty claims with a risk exposure of up to 2.5 million dollars

• Issue Work/Settlement Schedules, set and adjust financial reserves as required

• Manage contractor services procurement and on-site warranty repairs as required

• Represent Tarion as a witness at the License Appeal Tribunal and Builder Arbitration Forum, and in court

• Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients

• Represent Tarion at Builder Associations and public outreach activities

Qualifications:

• Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions

• Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills

• Experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online

• Ability to maintain confidences, exercise sound judgment and discretion and work collaboratively with others

• Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users

• Minimum 3 years’ construction-related diploma from a community college

• 5 - 7 years’ construction-related experience – preferably in low-rise and high-rise residential construction methods; a combination of education and experience may be considered

• An outgoing self-starter with the ability to make decisions based on practical building knowledge

• Excellent negotiating, time management and interpersonal skills

• Excellent computer skills in Microsoft Office and Internet environments

• Strong observation and problem-solving skills

• Comprehensive and working knowledge of the Ontario Building Code and construction practices in Ontario

• Ability to work independently and as a part of a team within a dynamic environment

• Valid Class ‘G’ driver’s license and reliable transportation

• Access to High Speed Internet connection at home office is essential

Assets:

• Ontario Building Code BCIN qualification in Legal (general), Part 9 (home), and Part 3 (large buildings) would be considered an asset

If you are a person with a disability and have questions or would like help with your application, please email careers@tarion.com

Application Submissions:

Please submit a resume along with a cover letter that highlights an example of your experience balancing different interests in a negotiation. Please submit your resume and cover letter quoting vacancy code WSRCE0120. Please direct all submissions to careers@tarion.com.


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